AI Chatbots for Small Businesses

Do you cover Thirsk? Are you open on a Sunday? Can you fit me in this week? How do I book? None of these need you personally. They need a fast, accurate answer, and right now they are either interrupting your day or sitting unanswered in an inbox.

We build the chatbot around your business: your services, your areas, your opening hours, how booking works, and rough pricing if you want it shown. It answers with your information, in plain English, straight away.

Most people look for a tradesperson, a cleaner, a salon or a garage in the evening, after their own work is done. If your website only offers a contact form and a phone number, the evening visitor either fills in the form and waits, or leaves. Most leave, and the business that answers first usually wins the job.

With a chatbot, the visitor at 9pm gets the same answer they would get at 9am. By the time a competitor replies to their form the next afternoon, that customer has already left their details with you.

Some questions do need you: a quote that depends on seeing the job, a date that depends on your diary. The chatbot does not guess at those. It takes the visitor’s name, number and what they need, and sends it straight to you, so the conversation ends with a lead in your inbox instead of a visitor giving up.

You start the next morning with names and numbers to call, not a list of missed calls and half-filled forms.

A chatbot that invents prices or promises dates you cannot keep is worse than no chatbot at all. Ours work only from information you have approved. If a question falls outside that, the chatbot says so and offers to take details, rather than making something up.

You decide what it can talk about, what it must never say, and when it should hand the conversation over to you. And you see it working and approve it before it goes anywhere near your customers.

The point is not to put a robot between you and your customers. It is to stop your day being broken up by questions a leaflet could answer, so the time you do spend on customers goes on the ones ready to book.

Customers who want to ring you still can. The chatbot is another door in, not a wall.

Every chatbot we build is bespoke. We learn how your enquiries actually arrive, write the answers with you, and add the chatbot to the website you already have, whether or not we built it.

There is no off-the-shelf script and no platform for you to learn. We build it and we look after it. When your services, prices or hours change, tell us and the chatbot changes, usually the same day.